Empathy map

In this form of work, students explore various perspectives by putting themselves in the shoes of stakeholders.

Activity goal
Activate prior knowledge | Reflect
When
In class | Pre class
Where
Hybrid | Offline | Online
Duration
< 30 minutes
Group size
Small | Medium

Step-by-step

Step 1

Make a list of stakeholders (these can be groups of people with a specific interest or background, or individual authors, actors, actives, etc.)

Step 2

Divide the students into small groups (3-5) and assign each group a specific stakeholder.

Step 3

In their groups, students follow the following steps: 
a. open miro.com, 
b. open a new board. 
c. select the 'EMPATHY MAP' template (red-green version). 
d. Imagine what it is like to be the stakeholder assigned to you. 
e. In 10-15 min, fill in the four quadrants (hears, thinks and feels, sees, says and does) of the map appropriate to the stakeholder. 
f. Take 3-5 min to identify the aspects that represent gains or losses from the stakeholders' perspectives and fill in the red and green boxes. 
 

Step 4

Reflect with the group using these questions: - What insights did the empathy map give? What assumptions did you make that deserve further investigation? - What gaps in your knowledge do you have? - Did the assignment change your perspective? Why or why not and how?

Variation 1

This list can also be made with students.

Variation 2

If the lesson is physical, the chart can be made on a whiteboard or flap with post-its.

Tip 1

Reflection can take place in a plenary discussion, or as a JigSaw, or in a Silent Wall discussion.

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