Debtor Protocol

• n issuing (digital) authorisation, students give Erasmus University permission to debit the established tuition fee for the academic year 2017-2018 and give the institution permission to adjust the amount in the event of a change in circumstances. (See explanatory note establishing tuition fees.)
• Changes in the rate are communicated to the student in a message via Studielink.
• If the student is not the account holder of the account in respect of which the direct debit order has been issued, then he or she will notify the account holder about changes in the tuition fee rate/debit amounts.
• By confirming the (digital) authorisation, the student enters into a payment obligation for the amount due and agrees to the terms and conditions of payment.

(See explanatory notes terms and conditions of payment.)

Establishing tuition fees

• The amount of the tuition fee is established by the Dutch Minister of Education, Culture and Science (statutory tuition fee and a maximum tuition fee for small-scale and intensive education) and the Executive Board (the institution’s tuition fee and tuition fee for small-scale and intensive education) each year.
• The amount that an individual student owes depends on his or her enrolment, education and personal situation (nationality, resident status, degrees already obtained).
• Nationality is determined by the registration in the municipal personal records database (GBA). If a student has more than one nationality, he or she should communicate this in the enrolment application.
• The institution’s tuition fee applies to students as described in Article 7.46 of the Higher Education and Scientific Research Act (WHW) and is established each year and can be found in the ‘Regeling instellingscollegegeld, collegegeld deeltijdse opleidingen en examengeld’ (Regulations for institution's tuition fee, part-time tuition fee and examination fee).
• The tuition fee owed is established on grounds of the details known to the university at the time the request for enrolment or re-enrolment is made (via Studielink). If it later emerges that the tuition fee has been established on the grounds of incorrect or incomplete details or details that have changed at a later date, the university reserves the right to correct the tuition fee being charged.
• If the student disagrees with the changed fee, the student can file an objection with the Executive Board, addressed to the Student Administration’s Enrolment Team. This can be done by sending an e-mail to CBI. Filing an objection does not exempt the student from the obligation to pay the established amount within the relevant term. If, further to the objection, the amount due is lower than the amount established, the student will be reimbursed the difference.

Terms and conditions of payment

1. on grounds of Article 7.37 of the WHW, the student is obliged to pay the full tuition fee or to issue an authorisation; on failure to do so, Erasmus University will be unable to enrol the student.
2. the SEPA conditions apply to the authorisation issued by the student. Information regarding SEPA Direct Debit can be found on your bank’s website.
3. Erasmus University makes it possible for the tuition fee to be paid by another person; however, the student himself/herself remains responsible for fulfilling his or her payment obligation.
4. the amount will be debited as a once-only amount or in 6 instalments, depending on the student’s choice. Administration costs amounting to € 24 will be charged if the option to pay in instalments is chosen.
5. for the term it is valid, the authorisation cannot be rescinded or changed by the account holder.
6. The account cannot be closed until the claim has been paid (or until a change of bank account has been communicated in writing).
7. in the event of failure to pay, the claim will be referred to a third party for collection and any costs in connection with this will be charged to the student.
8. The authorisation issued is also the notice as described in the SEPA Direct Debit guidelines.
9. on the grounds of Article 7.42 of the WHW, Erasmus University is entitled to refuse to enrol a student with payment arrears or to terminate the student’s enrolment.

Termination of the enrolment does not exempt the student from his or her obligation to pay; the tuition fee owed has to be paid at all times.

Direct debit

Once-only direct debit

The once-only direct debit will take place on 26 September 2017.

If the authorisation has not been submitted at least 14 days before the direct debit date, the direct debit will take place on the first subsequent direct debit date as stipulated under direct debit in instalments.

Payment by direct debit in instalments

The direct debit dates for payment in instalments are on or around:

*The first instalment includes a € 24 administration fee.

Direct debits in respect of tuition fees for programmes that start later will take place as of the first following direct debit date in accordance with the direct debit dates for payment in instalments.

Please note:  there is a different deadline applicable for non-EEA students, who have to apply for an entry visa and/or residence permit

Payment arrears procedure

If the direct debit is unsuccessful:

• The student is and shall remain responsible himself/herself for paying the amount owed. Erasmus University Rotterdam will not undertake a 2nd attempt to direct debit the amount owed.
• The student will receive a 1st payment reminder by e-mail in which he or she is given a further opportunity to pay the amount due within 14 days of the date of the letter.

If the amount due is not paid in full after receipt of the 1st payment reminder:

• The claim will be increased by a statutory minimum of € 40 in collection costs.
• The student will receive a 2nd payment reminder requesting him/her to pay the outstanding amount within 7 days of the date on the letter using the iDEAL link (via email) or by transferring the amount him/herself.
• The ERNA account (acces to systems and e-mail) and the student card will both be blocked.

If the amount due is still not paid in full after receipt of the 2nd payment reminder:

• The option to pay in instalments expires, after which the total tuition fee due for the entire academic year will become immediately due and payable without further notice.
• The entire claim, including the collection costs that have already been charged, will be referred to a debt collection agency.

• The total judicial and extrajudicial collection costs and the VAT due in respect thereof will become fully payable by the student. This means that the actual collection costs may be higher than the collection costs of €40 that were charged initially.
• We will be obliged to disclose the student’s personal data to a lawyer, bailiff and/or debt collection agency.

Cancelling enrolment

The academic year commences on 1 September and ends on 31 August of the subsequent year.

It is the student’s responsibility to cancel his or her enrolment via Studielink if the student wishes to stopstudying at Erasmus University Rotterdam during the academic year.

If the student graduates during the academic year, the student’s enrolment will not be automatically cancelled. It is also the student’s responsibility after graduation to cancel his or her enrolment if the student stops studying at Erasmus University Rotterdam during the academic year.

If a student fails to cancel his or her enrolment when he or she either stops studying or graduates, he or she will remain enrolled and legally obliged to pay the tuition fee until the end of the academic year.

More information on cancelling enrolment can be found here.

Reimbursement

If a student is eligible for a reimbursement (for example due to a request for disenrollment, etc), the following procedure is followed:

1. Erasmus University observes a processing term of between 4 and 10 weeks for the repayment of any excess tuition fees paid.
2. The processing term partly depends on the reverse entry term applied by the bank for SEPA Direct Debits.
3. Any outstanding amounts or claims referred to a collection agency will be deducted from the amount to be reimbursed.
4. Reimbursement can only be made to the account number from which the payment originated, or to the account from which the direct debit was made.
5. There will be no reimbursement if the request is to cancel enrolment effective 1 July or 1 August.