This page deals with a number of frequently asked questions about examinations and online proctoring, which we use as a monitoring instrument.
Click on the bars below to open the corresponding FAQs.
Online proctoring
Online proctoring allows invigilators to monitor students during remote examinations. This is done by asking the students to identify themselves prior to the examination and subsequently make a recording via the monitor, webcam and microphone of the student's device, plus the camera of the student's mobile phone.
The goal of the recording is comparable with the normal process of invigilation during examinations on a fixed location. The goal is to make sure the examination takes place according to the rules and requirements and no violations take place.
If your exam is taken remotely with online proctoring, the surveillance during the exam takes place via the camera and microphone of your computer/laptop and the camera of your mobile phone instead of an invigilator who is physically present. There is also live support available via chat to support you with any technical problems.
- A well-functioning laptop or a desktop computer with (external) webcam, microphone, a charger and Google Chrome installed
- A mobile phone with well-functioning camera and charger
- A stable internet connection (minimum upload speed 1,5 Mb p/s, check with e.g. www.speedtest.net). We advise you to get your computer connected to a LAN cable as this provides more stable internet. Another alternative is to use your phone as internet hotspot.
- Location requirements: a well-lit room in which you are alone and can focus on the exam.
- Be creative: borrow hardware, agree with roommates on ‘silent’ time slots, etc.
- Permitted aids. Your teacher will inform you which aids are permitted.
- Your valid proof of identity, which is a valid passport, ID card, driving licence or residence permit. You are advised to cover any personal details except for your name and photo.
- Your ERNA ID login credentials
Before proctoring, we advise you to test whether your devices (e.g. laptop, internet connection and mobile phone) meet the technical requirements for a remote exam. In the document 'Instructions and tips Online Proctoring' you will find links to various system checks. Check https://proctorexam.com/test-taker-support/ for more support. Should you run into technical problems during your system check, you can use the ProctorExam chat function. The chat can be found at the bottom right of the tab under the text: "ProctorExam Support". Please start your question in English.
- 15 minutes before the exam starts you log in to ANS (https://ans.app/) using Google Chrome.
- Select your exam and click on the button 'Launch ProctorExam'.
- After clicking on the link to your exam you will be guided through the set-up procedure of ProctorExam. Here your two cameras and microphone will be turned on, you will be asked to identify yourself and you will have to complete a room scan. After you have set up your system you can click on the link to your digital exam. You can start the exam on the previously communicated time.
- If you encounter any problems during your set up procedure or during the exam, please contact the ProctorExam chat. The chat can be found at the bottom right of the tab under the text: "ProctorExam Support". There will always be someone from both ProctorExam and the Erasmus University to answer your questions. Please start your question in English.
- After finishing your exam first submit and close your digital exam where after you can end your recording in ProctorExam.
For more in-depth questions about online proctoring we would like to refer you to ASK-Erasmus. Here you can also file a contact form to contact the exam organization.
Should you be entitled to the exam provision Online Proctoring, you have well in advance the option of submitting a request to the Examination Board. You can do this through Osiris Zaak.
Online proctoring allows invigilators to monitor students during remote examinations. This is done by asking the students to identify themselves prior to the examination and subsequently by making a recording via the monitor, webcam and microphone of the student's device plus the camera of the student's mobile phone.
Before you can start an exam with online proctoring the exam has to be set up in both the digital exam software as in the online proctoring software. In a team of your faculty contact person digital examinations, the exam organization, E&S, Risbo and the lecture this can be arranged.
EUR sets strict requirements for all its suppliers in relation to security and privacy. The EUR has signed a processor agreement with the supplier and has executed a Data Protection Impact Assessment (DPIA) to see how data are handled and to take the necessary measures to minimize the risks.
You can refer students to the ASK-Erasmus website which include a multitude of FAQ’s on online proctoring.
If you have specific questions about online proctoring, you can contact the key-user online proctoring/digital examinations of your faculty.
For the contracting there has been a close cooperation with the privacy officers of the EUR. The EUR has signed a processor agreement with the supplier and has executed a Data Protection Impact Assessment (DPIA) to see how data are handled and to take the necessary measures to minimize the risks. For more information about how the supplier handles your privacy and data security see the website of the supplier.
In using the software for examinations on a distance by online proctoring the following data of the participants are stored: the name, the email address, the student number, a recording of the activities on the computer screen, a recording via webcam of your surroundings during the examination, including participant’s face, a recording via video camera of participant’s surroundings.
The video recordings will be stored within the European Union (Frankfurt, Germany).
Yes, each examination will be evaluated by one or more invigilators (called proctors).
Correct: each examination will be reviewed in its entirety, from start to finish.
Recordings that are not flagged for instances of possible fraud will be deleted after six weeks, including the back-ups.
The final assessment of the video footage is always done by EUR employees. For the first fase of reviewing invigilators or the supplier or subcontracts of the supplier may be used. It is technically possible to train EUR-employees to take care of the full process. This will however take time and require further experience to gain expertise.
All Individuals are subjected to a background check before being hired as proctors.
In addition to the remote proctors, the recordings can also be accessed by authorised EUR staff members. Examples include the lecturer who set up the course and examination in question, or Examination Board staff.
No, third party invigilators only have access to the video materials they have to assess.
Yes, you must identify yourself at an online exam via online proctoring. You do this with your valid proof of identity. This is a valid passport, ID card, driving licence or residence permit. There are no exceptions to this. Make sure your BSN cannot be seen during identification by shielding it.
The application only has access to the search history of your browser during the exam. This is done to check if you're only visiting allowed URLs during the exam.
The goal of the recording is comparable with the normal process of invigilation during examinations on a fixed location. The goal is to make sure the examination takes place according to the rules and requirements and no violations take place.