ESHCC researchers Dr Vidhi Chaudhri and Dr Sergül Nguyen together with MA graduate Nina Armbrust published an empirical study on the complexities of crisis planning. Their interviews with crisis communication professionals highlight the tensions associated with a volatile digital landscape, and emphasise the need for peacetime stakeholder relations, the need for a culture of preparedness that balances structure with agility, and the critical role of leadership in recognising the importance of crisis planning and empowering communication professionals as the first line of defense.
The full article titled 'Permanently on standby: Practitioner perspectives on the complexities of crisis planning' is part of a special issue ‘Crisis Management Keystone’ published in the Journal of Contingencies and Crisis Management. ROCCS co-coordinator and co-author Sergül Nguyen notes, “Working on this research was an insightful experience. Crisis planning processes are often hidden from view. This article not only brings the perspective from the field to the forefront but also offers valuable, pragmatic recommendations that can further advance discussions on crisis preparedness.” Vidhi added a key take-away from the paper, “Given the frequency of crises, our study proposes to view crisis planning as a complex and culturally contextualised organizational and managerial process of prevention and preparedness embedded in organisational culture’.”
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Read the full open access article here!